Career Opportunities in Ground Staff

The Ground staff course is an 11 months certification program which deals in the customer service, baggage claims, passenger handling, etc. Known by various names like Diploma in Airport Ground Staff Training and Diploma in Ground Staff Handling, this course makes a candidate capable of bagging jobs in various sectors with a good salary package.

Scope in Ground Staff

The candidates who complete the Ground Staff Certification Course will be able to bag jobs in the following companies:-

  • Air India
  • IndiGo
  • SpiceJet
  • GoAir
  • AirAsia India
  • Vistara
  • Alliance Air
  • Luwang Air
  • Air Deccan
  • Blue Dart Aviation
  • Pinnacle Air
  • Spirit Air
  • Supreme Airlines
  • TajAir
  • Titan Aviation

Work profile after completing Ground staff

The sectors, where one can work after completing Ground Staff Certification course are:-

  • Customer Service:- The Customer Service serves the customers by providing product and repair information and resolving product and repair problems. They are also responsible for attracting potential customers by answering product and repair questions and suggesting information related to other products and services.
  • Ticketing:- The Ticket Officer helps passengers in planning their trips. He/she answers the questions on travel arrangements like routes and time schedules. He/ she also hold the responsibility to make a reservation and confirm it.
  • Baggage Claims:- An airport baggage handler is liable for loading the passengers’ luggage safely, unloading and carrying it at the airport. His/ her key tasks include keeping an eye fixed on suspicious-looking items at least times and reporting anything unusual to the safety or police.
  • Passenger Handling:- They are liable to assist and help the passengers’ processes and flight operations. They also offer passenger handling services at airports, like customer service at counters and lounges, and flight support for managing flight operations.
  • Cargo Loading:- Cargo and freight agents facilitate the shipment of products via airline, shipping, train, trucking terminals and docks. The agents make sure that the shipments are picked up and delivered on time, the paperwork is completed, and the costs are collected.
  • Cargo Unloading:- Loading and unloading means loading or unloading cargo between any point of a wharf or terminal, railcars, trucks, or other means of land transportation and barges.
  • Security Processes:- A security process may be defined as a sequence of necessary activities that are performed at a selected security function or task. The procedures provide a start line for implementing the steadiness, necessary to scale back variation in the security processes, thereby increasing the control of security within the organization.
  • Inter-department coordination:- It coordinates with the engineering department for the repair, maintenance, and installation of varied equipments and physical facilities required during the operation hours and special tasks. It also coordinates with the Department of data Systems regarding updating and installing various electronic information systems.

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