The Airport Ground Staff course is designed to equip you with the necessary skills and knowledge to handle various roles at the airport. The course covers a wide range of topics related to airport operations, passenger service, and safety procedures.
1. Airport Operations
- Airport Terminology: Learn the common terms used in airport operations.
- Airport Layout and Facilities: Understand the structure of an airport, including terminals, runways, and check-in counters.
- Ground Handling Procedures: Study the essential tasks involved in handling aircraft on the ground, such as parking and pushback.
2. Passenger Services
- Check-in Process: Learn how to assist passengers during the check-in process, verify travel documents, and issue boarding passes.
- Baggage Handling: Study how baggage is handled, tagged, and loaded onto the aircraft.
- Passenger Handling and Assistance: Learn how to assist passengers, including special services for the elderly, disabled, or unaccompanied minors.
3. Safety and Security
- Airport Security Procedures: Understand the importance of security checks, baggage scanning, and protocols for handling suspicious items.
- Safety Measures: Study the safety rules and regulations, emergency procedures, and how to manage fire safety and evacuation plans.
4. Communication Skills
- Customer Service: Learn how to communicate effectively with passengers, handle complaints, and provide information.
- Public Relations: Develop skills in public relations to maintain a positive image of the airline and airport.
- Radio Communication: Understand the basics of radio communication for ground-to-aircraft coordination.
5. Aviation Regulations and Laws
- International Aviation Rules: Learn about the international aviation safety regulations and the role of organizations like ICAO (International Civil Aviation Organization).
- Domestic Aviation Policies: Study the local laws and regulations governing airport operations and passenger safety.
Qualifying for AME CET and securing admission to the course, you will gain a comprehensive understanding of airport ground operations and prepare for a rewarding career in the aviation industry.
