Ques: What are the typical duties and responsibilities of airport ground staff?
Ans:
The duties and responsibilities of airport ground staff encompass a wide range of tasks aimed at ensuring the efficient operation of airport activities on the ground. These include:
Baggage handling: Loading and unloading luggage onto aircraft, ensuring it is safely transported to its destination.
Aircraft marshalling: Guiding planes to and from gates using hand signals or marshalling wands to ensure safe maneuvering on the ground.
Passenger assistance: Assisting travelers with check-in procedures, boarding, navigating the airport, and providing information about flights and services.
Operating ground support equipment: Using tugs, dollies, baggage carts, and other equipment to transport luggage, supplies, and equipment around the airport.
Ensuring safety and security: Adhering to safety protocols and procedures, maintaining security awareness, and responding to emergencies as needed.
Customer service: Providing excellent service to passengers, addressing their needs and concerns, and representing the airport in a positive and professional manner.
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