The Communication Skills subject is a key component of the Airport Ground Staff course. It teaches students how to effectively communicate with passengers, airport staff, and airline representatives. The subject covers both verbal communication, including how to speak clearly, handle difficult conversations, and provide instructions, and written communication, such as filling out reports and handling documentation.
Effective communication is essential for ensuring smooth operations in a fast-paced airport environment, and this subject helps students develop the interpersonal skills necessary for success in the field.