Crew resource management (CRM) is an important component of the cabin crew syllabus, focusing on the effective use of all available resources—both human and technical—to ensure safe and efficient flight operations. CRM emphasizes the importance of teamwork, communication, and decision-making in high-pressure environments, such as during in-flight emergencies or routine flight operations.
The CRM module typically covers strategies for enhancing communication between cabin crew members and the cockpit crew, ensuring that all team members are aware of potential issues and can respond effectively. Trainees are taught to prioritize tasks, delegate responsibilities, and make informed decisions to ensure passenger safety.
CRM training also helps cabin crew members develop leadership and problem-solving skills, preparing them to take decisive action in emergencies. By including CRM in the syllabus, cabin crew courses ensure that candidates are prepared to work collaboratively and manage complex situations effectively, both during routine flights and in critical moments.