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Airport Ground Staff training programs are designed to provide participants with a comprehensive understanding of various aspects of airport operations and ground handling services. The curriculum typically includes modules on passenger handling, where participants learn about check-in procedures, boarding processes, seat allocation, and passenger assistance services. Baggage handling modules cover topics such as luggage sorting, loading and unloading procedures, baggage tracking systems, and handling special items or hazardous materials.
Aircraft marshalling training focuses on teaching participants how to guide aircraft on the ground safely, using hand signals, communication devices, and standard operating procedures. Safety procedures training emphasizes the importance of adhering to aviation safety regulations, emergency response protocols, and security measures to ensure the well-being of passengers, crew, and airport personnel.
Customer service modules cover topics such as communication skills, conflict resolution, cultural sensitivity, and providing assistance to passengers with special needs. Regulatory compliance modules familiarize participants with aviation regulations, industry standards, and airport policies governing ground operations. Overall, the training program equips participants with the knowledge, skills, and competencies required to perform their roles effectively in diverse airport environments.
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