Air India has launched Project Abhinandan, a strategic initiative aimed at enhancing security measures across 16 airports by deploying specially trained officers

Air India has launched 'Project Abhinandan,' a strategic initiative aimed at enhancing security measures across 16 airports by deploying specially trained officers, These officers have received specialized training to effectively handle unexpected situations like passengers missing their flights, delayed baggage arrivals, and flight connections gone awry, among other potential issues that can arise at airports.

Air India has introduced 'Project Abhinandan' to enhance the overall on-ground experience for passengers. This initiative is designed to provide travelers with a personalized and stress-free journey. As part of this effort, Air India has stationed specially trained service assurance officers at 16 prominent airports throughout India. These officers are available to offer on-ground assistance to passengers, as reported in various media outlets based on a press release.

The airports where these officers have been deployed include Ahmedabad, Bengaluru, Calicut, Chennai, Delhi, Goa, Guwahati, Hyderabad, Kochi, Kolkata, Lucknow, Mumbai, Nagpur, Pune, Varanasi and Vishakhapatnam. They will be providing assistance to Air India travellers who need assistance at the check-in area, lounges, near boarding gates, during transit or at arrival hall.

The Tata-owned airline has recruited and deployed 100 such officers across the airports. These officers have also been trained to deal with unforeseen issues such as missed flights, delayed baggage delivery and misconnections at airports, among other issues. They will be providing assistance to any Air India guest, irrespective of the cabin class they are booked in. 

These officers will be available at the airports in addition to other Air India and ground handling agencies’ staff.
Talking about the initiative, Air India chief customer experience & ground handling officer Rajesh Dogra said, “Airport experiences can be daunting for many air travelers, despite how frequently one travels.” ‘Project Abhinandan’ is the airline’s “sincere effort” to simplify the airport experience for its guests and make a “meaningful difference” to their travel experience, apart from making them feel at ease, he added.